Frequently Asked Questions

For anything we didn't cover please don't hesitate to contact us.

Customer Service

: For Customer Service inquiries please email us at info@woodwardmeats.com. For immediate assistance, during our office hours, you may call our office at 905-847-7200.

Please note that email inquiries to our info@woodwardmeats.com account will be monitored from Monday - Friday between the hours of 9:00 AM to 5:00 PM.

For immediate assistance on Saturdays, please call our office at 905-847-7200 (x: 10) we are open from 7:00 AM to 1:00 PM.

We stand behind the quality of our products, though if for any reason you are unsatisfied with your purchase, please contact us at info@woodwardmeats.com with your order number and a detailed description of the issue. We may request photos of the product and box and ask a few follow-up questions to better understand and resolve the situation. In some cases, we may also arrange to have the remaining product picked up so our operations team can fully investigate the matter.

Your satisfaction is our priority, and we appreciate your understanding and cooperation.

Delivery

: This will be dependent on location and timing. Please call the office directly at 905-847-7200 and someone will assist you.
: For delivery orders, please see our General Public Order Form for our full delivery schedule. We request that you please place your order by 5pm the previous day to ensure it is ready for our truck in the morning. Please note that the cut-off time for both Downtown Toronto and Ottawa delivery is 11:59 PM on Sundays.
: Unfortunately, we do not deliver directly to condo unit doors, only to the condo or apartment building itself.
: Before you check out you'll pick a delivery date and window that's convenient for you. Ensure that you're home throughout the selected window to receive delivery.

Ordering & Payment

Yes, it's easiest to place another order for the additional items.

For pickup orders make sure to select the same location and date. When you arrive for pickup just provide both order numbers and we'll collect all the boxes for you!

For delivery orders the process is slightly different.

To inquire whether we can add to your delivery order, please call our office at 905-847-7200 or email us at info@woodwardmeats.com with your order information and we will see if we can arrange the additional items in time for your delivery.

Double check that all information is correct and the postal code used matches the credit card you are using.

You can also try switching to an alternate web browser (ex. Google Chrome, Mozilla Firefox) or try another device.

If you've received a payment receipt but not an order confirmation then you might have to check your spam folder.

If you haven't received any emails from us then it's possible the wrong email address was entered when placing the order. Call us at 905-847-7200 so we can correct the email and resend you the order confirmation.

Pickup

: Yes, you can switch to another date that the pickup location is open. Please call the office at 905-847-7200 so we can help you out.
: For pickup at our Uptown Express or Henderson Brewing pickup locations, we request that you please place your order by 11PM the previous day at the latest. This allows us to get your order on our truck in time for next day pickup. Forget to place your order ahead of time for our Uptown Express location? We also have a limited menu available for in-store shopping. Browse our Uptown Express menu here!

For pickup at our Oakville facility, our full Online Public Retail menu is available for walk-in shopping. If there is an item listed as sold out on our online menu, there is a chance we may have it available for walk-in purchase. If you would like to inquire about a sold-out item, please call our office at 905-847-7200 during office hours and we will let you know if it is available.

If you placed an order online for in-store pickup at our Oakville facility and would like to pick it up on the same day, we advise you to call our office in advance during office hours to let us know so we can do our best to prepare your order so it's ready for when you arrive.
: If it's before your order date then this is not a problem. The date may have to change if the pickup location isn't operating on the original date.

If it's on the same day as your order date then you will only be able to pickup at our main facility. Otherwise you'll have to choose another date.

Give us a call at 905-847-7200 so we can help you out.
: Yes! Both our Uptown Express and Oakville locations offer walk-in shopping. Please note that our Uptown Express location has a limited menu. Browse our Uptown Express menu here!

If there is an item listed as sold out on our Online Public Retail Menu, there is a chance we may have it available for walk-in purchase at our Oakville location. If you would like to inquire about a sold-out item, please call our office at 905-847-7200 during office hours and we will let you know if it is available.
: The instructions for each pickup point vary slightly but the general process is as follows:

Pull up to the pickup zone

Either click the "I am here" button on your confirmation email, or give our employee your order number

We'll collect your boxes and place them in your trunk
: Your order will be ready for pick up on the date that you chose when placing the order. The hours of operation vary slightly for each pickup point; the details are listed on our 'Delivery & Pickup' page under the 'About' section on our website.

If you're not sure you can check your confirmation email for all the details!

For more information on same-day pickup, please find that question listed in our FAQ for full details.

Products

We sell both fresh and frozen products. All products are frozen unless otherwise specified.

Due to high demand and our daily production schedule some products may not be completely frozen at the time of pickup. These products are not thawed, they just haven't been in the freezer long enough to completely freeze.

For specifics on which of our producers offer antibiotic-free items, please email our customer service line at info@woodwardmeats.com and a member of our team will be happy to assist you. Please note that the use of antibiotics in cattle for treatment or prevention of disease are similar to human medicine approaches. Despite efforts to prevent illness, animals may still become sick and require treatment. If cattle become sick or are at high risk of becoming sick, antibiotics approved by the Government of Canada are used to help control, prevent, and treat disease for the benefit of the individual animal and the whole herd. Source: canadabeef.ca

Our Chicken Nuggets are a hot ticket item and are known to sell out very quickly! When we have them available, we will list them on our public menu. Please check our menu regularly for availability. Due to high demand, we do not currently offer a waitlist for this item at this time.

Look for the product listed on our Online Public Retail Menu. Click the blue 'i' icon for more information, which will typically include cooking instructions.

View our online Spanish Iberico Pork PDF here for more information!

At Woodward Meats we source the best meat we can get our hands on. This means sourcing exceptional proteins from both near and afar. Any of our beef products that are labelled AAA and Canadian Prime are strictly from Canada. Whenever possible we prefer to source our AAA beef from Ontario but sometimes we may have to source from other regions such as Alberta.

Our chicken is sourced from Canada, with the majority of it coming from Ontario farms. The raw chicken products are all air-chilled.

We want to be transparent with you: achieving identical marbling and colour in every cut of meat we sell is simply not possible. Variations are natural and occur from cattle to cattle due to several factors, despite our best efforts and those of our producers to maintain consistency. This is the nature of working with meat. However, we strive to be as accurate as possible when selecting cuts to photograph for our website, avoiding those with exceptionally high marbling to ensure we don’t misrepresent our products. Thank you for your understanding and continued support.